Last updated: July 5,2026

This Refund & Cancellation Policy explains how cancellations, missed appointments, deposits, diagnostic fees, and refunds are handled by Chap’s Automotive Repair.

Cancellations

If you need to cancel or reschedule an appointment, please contact us as soon as possible by phone or text.

We understand that plans change. However, late cancellations may affect our schedule, travel time, and parts planning.

Missed Appointments

If we arrive at the scheduled location and the customer is not available, the vehicle is not accessible, the location is unsafe, or the appointment cannot be completed because of incorrect information provided by the customer, a service call fee, travel fee, or cancellation fee may apply.

Diagnostic Fees

Diagnostic fees are charged for time, travel, inspection, testing, and professional opinion. Diagnostic fees may be non-refundable, even if the vehicle cannot be repaired on-site or if the customer chooses not to move forward with the repair.

In some cases, a diagnostic fee may be credited toward the repair if the repair is approved and completed by Chap’s Automotive Repair. This must be discussed and agreed upon before service.

Service Call or Travel Fees

A service call or travel fee may apply depending on your location, distance, time, and type of request. This fee may be non-refundable once we are on the way or have arrived.

Parts Deposits

Some repairs require parts to be ordered or purchased before service. A deposit or full upfront payment may be required for parts.

Parts deposits may be non-refundable once parts are ordered, purchased, picked up, opened, installed, or specially ordered for your vehicle.

Customer-Supplied Parts

If the customer supplies their own parts and the parts are incorrect, defective, damaged, missing pieces, or do not fit the vehicle, labor, travel, or diagnostic fees may still apply.

Chap’s Automotive Repair is not responsible for refunds, replacement, or warranty claims on customer-supplied parts.

Refunds

Refund requests are reviewed case by case. Refunds may not be available for:

Completed diagnostic services
Service call or travel fees
Labor already performed
Installed parts
Special-order parts
Customer-supplied part issues
Missed appointments
Late cancellations
Work stopped due to unsafe conditions
Problems caused by pre-existing vehicle issues

If a refund is approved, the amount and method of refund will be determined by Chap’s Automotive Repair.

Rescheduling

We may need to reschedule due to weather, unsafe work conditions, traffic, parts availability, emergency situations, or other unexpected issues. If we need to reschedule, we will contact you as soon as possible.

No-Guarantee Situations

Some vehicle problems cannot be fully diagnosed or repaired in a mobile setting. If the repair requires a shop, lift, specialty equipment, or more advanced service, fees for time, travel, diagnostics, or attempted service may still apply.

How to Cancel or Request a Refund

To cancel, reschedule, or request a refund review, contact us at:

Chap’s Automotive Repair
Service Area: Cumming, GA and nearby areas
Phone/Text: [Your Phone Number]
Email: [Your Email]

Please include your name, vehicle information, appointment date, and reason for the request.